SUPPORT CENTRE

Customer support and care is what we take pride in. Being in this service industry since 1999,
we know how important support is!

Support Ticket System

Our ticketing system is backed by qualified support engineers and we will have your matter resolved within one business day (or less).  Our promise is that any problem or enquiry that you have will be resolved as quickly as possible. If you have not received a response by the next business day - please call our toll-free number to speak to us in person. 

Urgent or Critical (Out of hours) Support
When a problem requires an urgent response, outside our normal business hours please call 1300 307 661 immediately.  Listen carefully to our message and you can either:

• leave us a voice message that states what your problem is - make sure you speak your domain name and your return phone number clearly     OR
• follow voice prompt to speak directly with our out-of-hours support technician.  

Frequently Asked Questions (FAQ)

You can browse the commonly asked questions here.

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