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 General

• How long does it take to set up a new account?
• What is the hardware configuration of your servers?
• What software and operating system run on your servers?
• Can I upgrade my account type in the future?
• Are there any hidden charges?
• Do you provide unlimited storage or unlimited bandwidth?
• How do you charge for overusage of disk space or bandwidth?
• Do you provide phone support? 
• What makes a problem Urgent?

Domain Name

• Do I need a domain name?
• Can you register a domain name for your client?
• How much it costs for domain names?
• What domain names do you support? I have an International domain name.
• Can I create subdomains?
• Can I host multiple sites (domains) on one account?

Email

• Do you provide web email interface?
• Can I download email to my computer?
• Do you provide SMTP Server for outgoing email?
• Can I use IMAP
• How can I get my email password? What is my username?
  

Reports and Logs

• Do you provide raw web logs?
• Do you provide graphical reports and statistics?

Programming / PHP / PERL

• What versions of PERL and PHP do you have?
• Which PERL modules are installed on your servers?
• Which modules are built-in with PHP? Do you have curl, zlib, gd?
• Do you have Zend Optimizer?

Database

• What type of database do you provide?

Web Content

• Do you provide audio/video streaming capability?
• Can I use Flash, Shockwave, Java Applets, Javascript?

Billing

• What methods of payment do you accept?
• When is my account due?
• Do you send out invoices/receipts?
• My credit card has expired, where should I enter my credit card details?

Secure Server / Ecommerce

• Do you support SSL?
• How do I get SSL Certificate for my site?
• Do you provide shopping cart?

Other Services

• Do you support Coldfusion? ASP? Windows Hosting?
• Do you provide JSP support?
• Do you provide Web Design, Web Application Development etc.?

 

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