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General

•  How long does it take to set up a new account?
  
  It takes less than a day to open your account, however it can take 2-3 days for your web site to be visible on the Internet as it takes that much time for your nameservers to be propagated throughout the Internet. Oceania hosted domains must be delegated to our nameserver settings:

                        ns1.oceania.com.au   69.73.190.138
                        ns2.oceania.com.au   69.73.190.139

• What is the hardware configuration of your servers?

Oceania Hosting uses state-of-the-art servers for its hosting needs.  We do not compromise on technology. All our servers employ:

• AMD Opteron (Dual Processor)
• 2GB RAM
• Linux Red Hat or FreeBSD
• Apache Web Server (1.3.37)
• Multi-homed bandwidth
• daily onsite backup
• weekly offsite backup
• state-of-the-art data centre
  
 
• What software and operating system run on your servers? 
                 
• PERL 5.7.x (with over 1500 modules)
• PHP 4.4.4 / Zend Optimizer 3.2.2 (with lots of modules!)
• PHP 5.2.1
• MySQL 4.1.x
• Ruby / Ruby on Rails / Python
• Free CGI /PHP Programs - Fantastico
  
 
• Can I upgrade my account type in the future?
  
  Yes, you can easily upgrade/downgrade your account anytime. You will be charged (or may be given pro-rata rebate)  for the difference accordingly.
  
  
• Are there any hidden charges?
  
No there are no hidden charges. All our prices are 'as published'. If you require or use any additional service (such as customised programming work; additional disk space or bandwidth, personal SSL) you will be asked to authorise applicable charges.
 
•  Do you provide unlimited storage or unlimited bandwidth?
  
  There is no such thing as unlimited storage (disk space) or unlimited bandwidth. If you know any such service, please contact us and we will be more than happy to get such an unlimited hard disk or unlimited fiber optic connection. Fact of the matter is that any hosting provider that advertises "unlimited" disk or bandwidth is deceiving you.
   
 
•  How do you charge for over usage of disk space or bandwidth?
  
  If you reach close to the limit of your disk space or bandwidth allowance you will receive an automated Warning Email from the server requesting that you contact us.   We will then discuss your needs and make  appropriate adjustments in consultation with you. Bandwidth is calculated on monthly basis and is reset at the start of the next month anyway. If you feel you will be going out of limit soon, you can request an upgrade of your account.
  
  
• What are your normal business hours?
  
Oceania operates in Australia Eastern Standard Daylight Savings Time Zone. 

   9:30 am to 8:30 pm Monday to Thursday
   9:30 am to 5:00 pm Friday to Saturday
   CLOSED Sunday and NSW public holidays


•  Do you provide phone support?
  
  Yes, we employ dedicated phone support staff who can be contacted during our normal business hours.

When a problem requires an urgent response, outside our normal business hours, please call 1300 307 661  immediately. 
Listen carefully to our message and you can either       
•       leave us a message that states what your problem is - make sure you speak your return phone number clearly     OR
•       follow voice prompt to speak directly with our 'out of hours' support technician.

 

•  What makes a problem urgent?
  
  A.      It is urgent if your Site is not displaying on the internet and you have checked the following:

            i.   That your domain name registration is current and has not expired. 
                 You may check the WHOIS records here: http://whois.domaintools.com/  

                     If your domain name has expired you should contact the registry noted in the WHOIS record to renew and your site will come back in a few hours.

               ii.  That your internet connection is working.

        
      B.      It is urgent if your site is displaying serious errors and your or your clients cannot access your pages at all. Before calling us please:
  
             i.   Be sure that you have upgraded to the most recent updates of any software you are running.

            ii.   Determine, wherever possible, whether your site is facing a server error or software error. 

                     If you are facing a software error you are advised  to contact the support system provided by the software developers.